Front of the House

Scary Customers? Send Us Your Story and Enter to Win a $100 Gift Card!

Posted on October 3, 2011

Rules and Guidelines Each story received and approved will be entered into our food service nightmare contest. The prize, a $100 gift card (sent by email), will be awarded to one winner. Winner will be notified via email by November 15, 2011. Contest is subject to the Terms and Conditions of this site, and entrants must abide by the Terms and Conditions in order to qualify. Users may submit multiple stories, and each story will be ...

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The Guide to Beer Glasses

Posted on September 9, 2011
beer glasses

  There are certain cues tuning us in to signs that summer is really over. The air is crisper, leaves turn color and copious amounts of beer are poured into mugs from Munich to Milwaukee. Oktoberfest is frothing on the horizon and unlike what the name suggests, celebrations in Munich begin on the third weekend of September and continue until the first Sunday of October. So in honor of this hallowed time of year, we've created a ...

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How to Lose Customers in 10 Minutes or Less

Posted on June 10, 2011

So I'm a picky. I'll admit it. I'm picky about how my restaurant experience is and if it doesn't meet my expectations from the get go, I’ll walk out. However, I'm fiercely loyal to places that provide good service, excellent food and an overall feeling of value from spending my hard-earned cash. Over the years, I've tried to lower my expectations, thinking maybe I asked for too much. But at some point of wading through the muddy waters of ...

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Wilde Ideas for Outstanding Service

Posted on May 27, 2011

The restaurant industry could learn a thing or two from Oscar Wilde - the Victorian writer who spun tales and poems about the human condition. He knew his audience and knew them well. He poked fun at society, morality and humanity and delivered satisfaction every time - often with great comic relief. Readers or theater patrons would leave with a feeling of fulfillment; something was learned, shared or discovered. Wilde had an excellent rate ...

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What Not to Do When Dining in a Restaurant

Posted on March 23, 2011

When you go out to dinner, you expect great food and great service. The trouble is, some people believe that going out for dinner means also being entitled to acting like royalty. The following tips provide an outline of what not to do for all the respectful, polite diners out there who respect the hard-working waiters/servers/baristas/food runners and other industry laborers. However, if you are in the business of pissing people off, then ...

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