Front of the House

How to Lose Customers in 10 Minutes or Less

Posted on June 10, 2011

So I'm a picky. I'll admit it. I'm picky about how my restaurant experience is and if it doesn't meet my expectations from the get go, I’ll walk out. However, I'm fiercely loyal to places that provide good service, excellent food and an overall feeling of value from spending my hard-earned cash. Over the years, I've tried to lower my expectations, thinking maybe I asked for too much. But at some point of wading through the muddy waters ...

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Wilde Ideas for Outstanding Service

Posted on May 27, 2011
Wilde Ideas

The restaurant industry could learn a thing or two from Oscar Wilde - the Victorian writer who spun tales and poems about the human condition. He knew his audience and knew them well. He poked fun at society, morality and humanity and delivered satisfaction every time - often with great comic relief. Readers or theater patrons would leave with a feeling of fulfillment; something was learned, shared or discovered. Wilde had an excellent ...

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What Not to Do When Dining in a Restaurant

Posted on March 23, 2011
Dining Out

When you go out to dinner, you expect great food and great service. The trouble is, some people believe that going out for dinner means also being entitled to acting like royalty. The following tips provide an outline of what not to do for all the respectful, polite diners out there who respect the hard-working waiters/servers/baristas/food runners and other industry laborers. However, if you are in the business of pissing people off, then ...

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